RETURNS & REFUNDS

We offer a 14 day money back policy (excluding shipping fees). We will refund items returned within 14 days of their delivery date, providing the goods are in their original packaging and are unused.

We will credit all refunds once the goods have been received and inspected. All returns are subject to a £4.79 processing fee which will be deducted from the refund amount you’ll receive. Refunds will be credited back to the original method of payment. Please allow up to 3-5 business days for the money to appear in your account.

Please note if the items returned are in a used condition, we reserve the right to reduce or decline the refund.

The customer is responsible for the return shipping fees, we encourage you to use a trackable service.

To start the refund process email sales@shernaturel.com with your order number. We will prepare your funds to be credited back to your account & provide you with our returns address.

Exclusions

For items excluded from our returns policy please see each product description box for more details, this will be clearly listed where applicable.

Sale items: Items on sale can not be refunded and are therefore excluded from our refund policy.

Discount code: Items purchased with a discount code are eligible for a refund.