RETURNS & REFUNDS

We offer a 14 day money back policy (excluding shipping fees) if you wish to return an item. Returned items must be unused & returned within 14 days. Please note if we determine that the item returned is in used condition, we reserve the right to reduce the refund amount to correspond with the decreased value of the product. It is up to you the customer to pay the return shipping fees, we encourage you to use a trackable service.

If you need to return an item please contact us at info@shernaturel.com with your order number so we can prepare your funds to be credited back to your account.

For items excluded from our returns policy please see each product description box for more details, this will be clearly listed where applicable.

Return Instructions:


1. Fill out this returns form and pop it inside the package along with the item to be returned.


2. Return the item to the address on the returns form.


3. It is the customers responsibility to pay the return shipping fees, we encourage you to use a trackable service.

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