FAQ

What methods of payment do you accept?


We currently accept Credit Card, Debit Card & PayPal




How do I change my delivery address?


Contact us ASAP after placing your order. We will do our best to make the amendment to your order, however this isn’t always possible.

Email: info@shernaturel.com




I have a promo code which isn’t working at check out


The promotional offer has now ended and the discount is no longer valid. We suggest signing up to the mailing list for future offers and discounts.




What is your returns policy?


Please see our Returns & Refund page




How long does it take to process my return?


Refunds can take up to 3-5 business days when the original purchase was made using credit or debit card. Purchases made using PayPal can take up to 30 days.




Can I exchange an item?


We currently do not process exchanges. You can return your item to us and place a new order to receive the item of your choice.





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